Terms of Service

Last updated: April 25, 2026

1. Agreement

By placing an order with Raffy's Cuisine ("we", "us", or "our") through this website, you agree to these Terms of Service. If you do not agree, please do not use our service.

2. Ordering Window

  • Orders may be placed Saturday 12:00 AM CT through Friday 11:59 PM CT each week.
  • Orders submitted after the Friday 11:59 PM CT cutoff will be processed for the following week's delivery.
  • All meals are delivered the Sunday following the cutoff (delivery window: 12:00 PM – 8:00 PM CT).

3. Pricing, Tax & Fees

  • All prices are in U.S. dollars.
  • Texas sales tax of 8.25% is added to all orders.
  • Delivery fees: $5 within 5 miles of our base location, $10 for 5–30 miles. Delivery beyond 30 miles is not available online — please contact us directly.
  • Optional gratuity is supported at checkout.
  • We reserve the right to update menu prices at any time.

4. Payment

Payments are processed securely by Square. We accept major credit and debit cards. Manual payment options (Zelle, CashApp) are also offered; orders paid by manual methods are confirmed only after payment is verified.

5. Cancellation & Refund Policy

  • Before the Friday 11:59 PM CT cutoff: orders may be cancelled or modified for a full refund. Email or call us to make changes.
  • After the cutoff: orders are in production and cannot be cancelled or refunded, since ingredients have already been purchased.
  • If your order arrives damaged or incorrect, contact us within 24 hours of delivery and we will make it right (replacement, credit, or refund at our discretion).
  • Refunds, when issued, are returned to the original payment method within 5–10 business days.

6. Delivery

  • You are responsible for providing an accurate and accessible delivery address.
  • If no one is available to receive the order, meals will be left at the door at the customer's risk.
  • We are not liable for spoilage if meals are not refrigerated promptly after delivery.

7. Food Safety & Allergens

Our meals are prepared in a kitchen that handles common allergens including dairy, eggs, gluten, soy, peanuts, tree nuts, fish, and shellfish. While we take reasonable precautions, we cannot guarantee meals are free from cross-contact. Customers with severe allergies should consult us before ordering. Meals should be refrigerated within 2 hours of delivery and consumed within 4 days for best quality.

8. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorized use.

9. Catering Orders

Catering inquiries submitted via our catering form are quote requests, not confirmed orders. Catering orders require a separate agreement and may have different lead-time and deposit requirements.

10. Limitation of Liability

To the maximum extent permitted by law, Raffy's Cuisine's total liability for any claim arising from your use of our service is limited to the amount you paid for the order in question.

11. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Any dispute will be resolved in courts located in Tarrant County, Texas.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the service after updates constitutes acceptance of the revised Terms.

13. Contact

  • Email: chefwegotittx@gmail.com
  • Phone: (682) 402-3734
  • Business: Raffy's Cuisine, Fort Worth, TX